Terms

These terms explain how we work with you. We have kept them short and in plain English. If you have a question about any of them, ask us before you go ahead.

1. Who we are

OutsourceTo.ai is a trading name of TEGRAL Limited, a company registered in England and Wales (company number 17506498), with its registered office at G1 Hartsbourne House, Delta Gain, Watford, United Kingdom, WD19 5EF. In these terms, "we" and "us" means TEGRAL Limited, and "you" means the business we are working with.

2. How these terms apply

• We work with businesses, not consumers. By going ahead, you confirm you are acting for your business.
• Every project is confirmed in a written plan setting out what your AI team member will do, the setup fee, the monthly fee and the timeline. If the plan and these terms differ, the plan wins.

3. The free conversation

The first conversation is free and comes with no obligation.

4. You only pay once it works

• Before we start, we agree in writing the tasks your AI team member will do. This is what "works" means.
• We set it up and you try it in your business. We send the setup invoice only once you confirm it does the agreed tasks.
• If we cannot get it to do the agreed tasks, you do not pay the setup fee.
• Changes you ask for that go beyond the agreed tasks are quoted separately, and only go ahead once you agree.

5. Quotes and monthly fee

• After the free conversation we give you a fixed quote. It is valid for 30 days. Prices exclude local taxes, which are added where they apply.
• Once your AI team member is working and the setup fee is invoiced, a monthly fee covers running, monitoring and small adjustments. It is billed monthly in advance.
• You can cancel the monthly fee at any time with 30 days' notice. We will give you 30 days' notice of any price change.
• Invoices are due within 14 days. If a payment is late, we may pause the service until it is paid.

6. What we need from you

• Access to the accounts and tools your AI team member needs, and timely feedback while we set it up.
• Accurate information about how your business works.
• A named person who approves anything important your AI team member prepares, as agreed in your plan.

7. How AI works

AI is very capable, but like a new team member it can occasionally get something wrong. That is why anything important waits for your approval, and why it asks when it is unsure. You stay responsible for the decisions you approve, and you can change or switch off your AI team member at any time.

8. Our responsibility

• We carry out our work with reasonable care and skill.
• Our total liability is limited to the fees you have paid us in the 12 months before the claim.
• We are not responsible for indirect losses, such as loss of profit or business, or for problems caused by services we do not control, such as third-party platforms.
• Nothing in these terms limits liability that cannot be limited by law.

9. Ending the service

• Either of us can end the monthly service with 30 days' notice in writing.
• When it ends, we switch off your AI team member and hand back access to your accounts.

10. General

• These terms are governed by the law of England and Wales, and the courts of England and Wales can decide any dispute. This does not remove any rights you have under the law of your own country that cannot be excluded, including the Australian Consumer Law.
• Neither of us is responsible for delays caused by events outside our reasonable control.
• We may update these terms from time to time. The version in place when you accept a plan applies to that plan.

Questions

Email [email protected]. We reply as soon as we can.